TAT SLAs & QA Hub

Laboratory QA Analytics & Turnaround Time (TAT) Hub

NABL ISO 15189 Quality indicators, sample rejection statistics, and critical alert intimation metrics.

98.6% SLA Compliance

Average Routine TAT

2.4 Hrs

Target: < 4.0h

From accession to report release

STAT Emergency TAT

38 Min

Target: < 60m

Troponin, Blood Gas, CBC

Sample Rejection Rate

0.42%

Standard: < 1.0%

Hemolysis / Clotting rejections

Critical Call Log SLA

4.2 Min

100% Notified

Emergency doctor notification speed

Monthly Departmental Volume Throughput

Test count and workload distribution across specialty laboratories

Clinical Biochemistry14,820 Tests (48%)

Hematology & Coagulation9,240 Tests (30%)

Immunology & Serology4,610 Tests (15%)

Molecular Diagnostics (RT-PCR)1,450 Tests (5%)

Histopathology & Cytology620 Tests (2%)

Pre-Analytical Specimen Rejection Audit

Root cause breakdown of rejected sample containers

Hemolyzed Sample (In-vitro hemolysis)12 samples (45%)

Quantity Not Sufficient (QNS)6 samples (23%)

Clotted EDTA Tube5 samples (19%)

Incorrect Specimen Tube / Container2 samples (8%)

Lipemic / Turbid Serum1 sample (5%)

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